Data Overview

Propeller Powered is a cloud-based system, with a time limited local-data backup for Operative submitted data only.

We do not store data permanently on device, and this is limited to:

• Engineer submitted response data
  • Certificates
  • Photos
  • Forms

Local data is stored for 4 weeks (28 days) - after which the backup is removed. 

All data is removed from device upon uninstall. 

Data Deletion Requests

As Propeller is a compliance system used to submit UK regulatory certification and forms, such as Gas CP12s - which are required by law to be kept for 7 years. 

As such, while engineer login data can be removed using the process below, operative names and signatures against regulatory certification that the operative created are stored for this period. No other information is stored. 

Steps

Note: Your organisation administration may be contacted to approve any Propeller Support actions on your account. 

All requests must be in writing - we cannot take any actions over the phone. 

1. Submit a ticket to our help-desk team, either via the following link, or by emailing [email protected]

            Submit a ticket : Propeller Powered (freshdesk.com) 

        2. Provide your Organisation Code and Username (do not send your password, Propeller will never ask for this                         information) along with the request for deletion & reason for the request (optional).

        3. Our support team will confirm / approve with your organisation administrators (if applicable) - followed by                             responding with steps to uninstall the app & any additional information.