You can send out letters to customers regarding service visits to their properties. To do this, first navigate to the property you would like to send the postal letter for.  

In the Communication box select Send Reminders.

This will display a list of appliances associated with the property. Select which appliances you would like to send the reminders for via the dropdown.

After this you will be prompted to select the format you would like to send the visit information. Select Letter and choose the letter template you would like to use. Templates can be managed via the Template Manager. 

Select to send the letters out via Postal. Once this has been done, select Send Reminder. This will then prompt you to check the Quota Information where you will be informed of how many letters you are sending and how much it will cost. If you are happy with the information presented select Continue, otherwise click the cross in the top right to cancel.

You will then be notified if the letter was sent successfully

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Cancelling a Letter

Once you have sent a letter you will have a 30 minute window to cancel sending the letter out. You can do this by navigating to the Communications section in the property. The letter you have just sent will be at the top, select the x to cancel.

You will then be prompted to confirm the cancellation by selecting Cancel Letter. Alternatively, you can select Abort to proceed with sending out the letter. 

Please be aware that there is a 1 minute cool down period between sending a letter and it being able to be cancelled. If you try to cancel during this period, you will receive the following message:

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Checking Shipping Updates

Once a letter has been sent, you can check the Communications section of the property to see if it has been sent successfully. Additionally you can monitor the shipping process in the Notepad section.