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User Management (10)

For both Website and Engineers

Adding a Website User

Modified on Fri, 6 Sep, 2024 at 1:37 PM
Editing an existing user

Modified on Thu, 25 Jan, 2024 at 2:34 PM
Managing User Roles

Modified on Thu, 25 Jan, 2024 at 2:36 PM
Adding an Engineer User

Modified on Wed, 4 Sep, 2024 at 1:20 PM
Editing an existing Engineer

Modified on Fri, 26 Jan, 2024 at 10:49 AM
Deleting a Website User

Modified on Fri, 26 Jan, 2024 at 10:32 AM
Deleting an Engineer

Modified on Fri, 26 Jan, 2024 at 10:33 AM
Adding and Removing Engineer Service Certificates.

Modified on Fri, 26 Jan, 2024 at 10:54 AM
Electrical QS / Supervisor - Signature Creation

Modified on Thu, 19 Sep, 2024 at 11:32 AM
Setting up Client Access

Modified on Thu, 12 Feb at 4:22 PM

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v propellerpoweredeu.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w propellerpoweredeu.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m propellerpoweredeu.freshdesk.com Session Contains the state of the shard.

_helpkit_session propellerpoweredeu.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session propellerpoweredeu.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials propellerpoweredeu.freshdesk.com 2 months Used for user authentication.

wf_order propellerpoweredeu.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type propellerpoweredeu.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter propellerpoweredeu.freshdesk.com Session Denotes which filter is applied for the tickets list.